We settled on our new home at the beach in November, and the home inspection revealed that the tilt latches on some of the windows were broken, most likely due to the severe weather. Therefore, we contacted Viwinco to ask about our repair options. From the customer service associates on the telephone to the Project Coordinator, Michael Clark, to the repair technicians, Andrew and Cole, they could not have been more courteous, more responsive and more professional. They exceeded all of our expectations. We are very happy Viwinco customers and we would not hesitate Viwinco windows to anyone else.
Response from the owner: Thank you so much for taking the time to share your experience. We’re glad you reached out to us and that our team was able to help address the tilt latch issue after your inspection. From our customer service team to Michael, Andrew, and Cole, we’re proud to hear their responsiveness, professionalism, and care made a positive impression. It means a lot to know we exceeded your expectations, especially in a coastal environment where weather can be tough on homes. We truly appreciate your recommendation and are grateful to have you as a Viwinco customer.