Reviews - Viwinco Windows
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As a family-owned company, Viwinco takes great pride in ensuring we make and deliver the best window and doors. We would appreciate it if you could take a few minutes and share your experience on one of the review websites below. This feedback helps us improve our ability to provide our customers with the best products and services.

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Excellent
4.6
Customer service was extremely helpful, particularly Hailey, to help get my warranty order set up and quoting a potential service call as well. Will consider Viwinco in future for new or replacement windows, since the warranty process was very easy to manage.
Viwinco's warranty recently covered parts on a fifteen-year-old window. Wow. The window was stuck open so I needed parts ASAP.Lisa was amazing . Very helpful and efficient as well as personable. She even processed my order immediately so I got the parts in 2 days. Thank you Lisa. I'm glad I can close my window again.
WOW! I called in for the first time for a window issue and one conversation, and one email and the parts are on the way Perfect!!Thank You Lisa!!I put 13 windows in my home and love everything about Viwinco Windows
Wow! I simply contacted customer service about purchasing a replacement sliding door lock (broken by Airbnb guests)… Hailey in customer service asked me to send a pic of the warranty label, so I did. Next thing I knew, she was sending me a free replacement part! It just arrived, exact match, I didn't even pay for shipping! Seldom do you find a company that stands behind their products like this! Bravo!
Response from the owner: Hey Mark, Thank you for he great review. We are happy to hear that Hailey was able to get your service taken care of.
We had to replace our original 1969 windows and wanted to go with casement. We replaced all our windows with Viwinco and couldn’t be happier. Very well made and they look amazing (neighbors in our area also went with Viwinco after seeing ours). I had to replace a handle and Lisa went above and beyond to assist. Great product, first class customer service and overall a great American company!
Response from the owner: Hey Mark, We are happy to hear that you are happy with your new Viwinco windows! If any other issues come up, feel free to reach back and let our team assist you. Thanks!
Working for a community association, we reached out to Viwinco regarding a warranty claim on some failed sliding glass door seals. Once Hailey got involved she was able to move this claim along very quickly. Responsive and clear communication were provided by Hailey. She got us set up with Beau and his team onsite for the work to be completed. Beau's team worked diligently and professionally over a 4 day period to repair the seal failures, continuing to provide the same high level of communication and responsiveness that I experienced with Hailey. Overall, very satisfied with our experience with them.
Response from the owner: Thank you for sharing your experience. We appreciate the opportunity to work with your community association on this warranty claim.Glad Hailey was able to help move everything along quickly and keep communication clear throughout the process. We’ll also make sure Beau and his team see your kind words. We’re happy to hear the onsite work and overall experience met your expectations.Thank you again!
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