We had Viwinco Windows installed in 2010. The dealer said they have a lifetime warranty but, went out of business. So I called Viwinco Customer Service. Lisa asked me to email a photo of the fogged up window and the serial number. Within 24 hours I received an email stating the replacement sash would be delivered to a local lumber yard within 6-Weeks. On time I received a call that my window was in. I picked the window today and installed it myself, no service call was needed. Prefect fit, our windows look new again. I would buy Viwinco Windows again.

We had a wonderful experience with Viwinco. We had a gentleman come out a few months ago to look at our windows. I want to stress the fact that the representative was super polite, respectful and just an all around professional. Viwinco has a wonderful representative in this gentleman Bo. He spent a lot of time evaluating our needs and offering suggestions. Bo and the rest of the team arrived yesterday to complete the job. The team included Bo, Ryan and Ray. They completed the work in an efficient and conscientious manner. All members of the team were polite, respectful and personable. We would also like to give a shout out to Haley who handled the communication regarding the job. She was prompt in her responses to any of our emails or phone calls. The work ethic of the Viwinco employees is one that could be a text book example of good customer service.

I have a house full of hurricane impact windows with a lifetime warranty. We live on the coast of NC and been through several hurricanes in the past several years with minor issues. I've dealt with the Viwinco customer service rep. in my area, Mike, who always answered the phone, is completely knowledgeable and a pleasure to work with. All issues that I had were resolved in a timely fashion thanks to Mike who is an asset to Viwinco windows company. Thanks to mike the manager Tyler lead tech and staff job well done!Thank you mikeSteven Tylee

Had a very positive experience with a warranty replacement of a window, starting and working with Mike Clark. The installers, Cole and Andrew, were first-rate; professional, personable, timely communication and would not hesitant recommending or using them.

The contractor who recently installed my sliding glass door was not helpful in providing info for getting a replacement part. I finally contacted Viwinco, and reached Hailey. She was most helpful in arranging for a replacement part and also providing YouTube video links for making adjustments to the patio doors. I wish that contractors could be as helpful as Hailey in resolving any issues with their products.

We initiated a claim on behalf of one of our clients. The warranty claim form was very simple and we received an acknowledgement and delivery information within hours. Lisa with Viwinco is great at her job!! Thank you

Needed to submit a warranty claim for 3 failed seal windows. Lisa was fabulous to work with throughout the process. She was very quick to follow up and process my request.I appreciate a company that stands behind their product and warranty.

We had just had our windows replaced on our Florida retirement home. We are very happy with the windows and with the installation. The installation company went out of business before the trim work was completed. We contacted Viwinco customer support and received an immediate response. I'll update the review once it's resolved.We are very happy with their product. I'll add some photos at that time.I will add at this time that Hailey was awesome!!

The customer service team was amazing. Emailed about a few damaged windows and my rep Lisa responded promptly and had the issue resolved in a day. I will definitely be recommending these to all my customers!

I submitted a warranty claim for one of my sliding door handles and received an immediate response. Viwinco (Lisa) sent the part I needed out right away. I am very pleased with the way they handled the warranty item.

Best service ever from the person coordinating the repair to the person doing the repair. Boe was professional and happy, he radiated joy and he completed the project and covered all details. I appreciated his excellent knowledge and wonderful repair work. The person coordinating the appointment , apologies can’t remember her name, was easy to work with and took care of arranging everything. So easy and your company is fortunate to have such wonderful employees! Thank you!

Cole and Andrew with Viwinco’s service team have been great throughout our recent project. We recently completed replacement of several hundred windows and sliding doors with new Viwinco impact units. The service team helped keep the project going smoothly from start to finish.