Viwinco customer care team is the best. From start to finish they were swift and articulate describing the replacement process. They provided how to videos to ensure the installation of the compromised sashes were installed properly. Lisa & Hailey were instrumental in making the experience smooth and painless. Thank you Lisa & Hailey!

The seal on one of my windows failed and I contacted the company to resolve the issue. I must say that the customer service I received exceeded my expectations. Haley contacted me and communicated the company’s policies regarding replacing the window in a very professional manner. When I asked to speak to a manager, she connected me to Ryan who was wonderful. He listened to and addressed my concerns in a very compassionate way. Earlier this week, a technician (Boe) came out to replace the window pane. What a joy it was to have him in my home. He was so professional, customer friendly and took great pride in the work he was doing. He explained everything he was going to do and cleaned up when he was done. It was a pleasure interacting with him and the window looks great! My sincere thanks to Haley, Ryan and Boe for a great customer experience. 😊

I had to have glass for 6 windows replaced due to broken seals. Cole and Andrew did a great job on the installation. They were on time, very professional and did a very thorough install of each window including clean-up. I was very pleased with their work

I had the pleasure of working with Hailey Barlow on some warranty items and parts that we were looking to purchase. She was extremely helpful, personable, and efficient of getting these items to us ASAP. All items showed up on time and it was seamless. Great company for standing by their product and helping if any issues arise. Please give them a try and I'm sure you'll be the next one writing a review!Dan Thebeau

I have had a couple window failures on my Viwinco windows at my beach house. Michael has always been very responsive in getting back to me to order new windows and get them installed. I recently had the glass in my sliding door fog up and Michael was able to get new glass for me quickly and sent out Tyler and Clayton to install the glass. Tyler and Clayton were great guys and did an excellent job installing the new window. Since the house is ocean front the pieces that hold the glass in place get brittle and one of the trim pieces broke during installation. The guys quickly got another piece on order and will be back out soon to install. I highly recommend this group as the service has been excellent.

I recently needed some parts and after filling out the online request the support team reached out to me the next day! Lisa was fantastic and consolidated things into a simple order with a clear timeline! My windows are over 10 years old and have been happy with them from day 1!

I had an excellent experience with Lisa. She was very friendly, professional, and very helpful throughout the entire process. My questions were answered promptly, and she went above and beyond to make sure my issue was resolved. It's refreshing to receive such attentive and courteous service. I highly recommend Lisa.

Very happy with my windows. Had an issue with a window so i called customer service. Lisa made the process to get replacement sashes simple. I gave her the numbers on the windows sent a picture and I had my replacement windows in 3 weeks. Thanks again Lisa.

Viwinco really delivered on their warranty. They replaced 2 panes that had gotten foggy after 6 years. They were easy to work with. The technicians, Cole and Andrew, were on time and finished the job quickly. Mike Clark in the HQ was great and managed the process from start to finish. Overall, great communications

Lisa was a Superstar and provided wonderful customer service. In this day and age age unfortunately bad service is not unusual. It was so refreshing to have Lisa who took extra time, walked us through the process abd then delivered. She waz exceptional and this company stands by their product. Thank you Lisa!!

We had a warranty claim as one of our handles has been having some issues. I reached out and Lisa was wonderful. Within a very short period of time, she had ordered a new handle to be sent to us. Thank you for the quick rescue.

I called the Viwinco Company to obtain parts for a few of my windows. I was surprised to find the parts I needed were under warranty. I spoke to Lisa, a company representative who was so nice to work with. She was so pleasant and so knowledgeable.