Customer Service Department – Viwinco Windows Customer Service Department - Viwinco Windows

Customer Service Department

Viwinco - Customer Service Manager

Angelina Jacob
Customer Service Manager

Angie began her career with Viwinco back in 2008 when she started working a receptionist position. While quickly gaining customer service experience, she then transitioned into a customer service position. In 2015, Angie took over the customer service department as the Customer Service Manager. Angie holds a Bachelors in Business Administration and has over a decade of customer service experience. She acts as a liaison between our outside sales representatives, customer base and the company to ensure that the customer’s needs are met in a timely manner. Angie’s sense of urgency, meticulous organization skills and thorough product knowledge are an asset within our customer service department.


Customer Service Representative

Having joined the Viwinco customer service department in 2001, Maria has developed nearly 20-years of customer service experience at Viwinco. One of Maria’s best assets is her extensive product knowledge across the Viwinco product lines, paired with her proficiency on our new quoting software. Maria currently manages 6 territories, and actively fields calls from customers and Viwinco outside sales reps, to assist with providing quotes, order entry and customer questions.

Service Department

Black and white portrait of team member, Tammy.

Tammy Groft
Service Manager

Throughout Tammy Groft’s career, she has been involved in the sales side of the building materials industry. While she began selling screen mesh, she quickly transitioned into a role where she sold screens to window and door manufacturers. Tammy’s dedication, close attention to detail, and exceptional product expertise allow her to never lose sight of her customer’s needs. In 2018, Tammy joined the Viwinco Northern Sales Team and has managed her territory which includes York and Adams County Pennsylvania, Northern Virginia, and Maryland. In 2022 Tammy transitioned to an inside role as the Service Manager where she will continue to develop and improve the Viwinco service department

Black and white portrait of team member, Brandon.

Brandon Bodendorfer
Service Tech: North East Region

Brandon began working with Viwinco at the start of 2021 as an operator in the mulling department. One of the more technical manufacturing processes—the mulling department provided Brandon with a broad understanding of how our products are assembled and installed. At the end of 2021, he accepted an open position as a Viwinco Service Tech. Early on in his new role, he traveled alongside Viwinco Service Tech Jose Nuñez as he increased his product knowledge and learned to troubleshoot and fix issues that come up in the field. Brandon and Jose continue to travel together as they service the local territories to the Viwinco facility.

Black and white portrait of team member, Henry.

Henry Diefenderfer
Service Tech: Mid-Atlantic

Born and raised in the Delmarva Peninsula, Henry brings over 30 years of carpentry and construction experience to the Viwinco Service Department. Henry began working with Viwinco in the Summer of 2022 as a service tech where he will service the Delaware, Maryland, and Virginia areas. He will continue to focus on developing his product knowledge and ways to troubleshoot product issues that come up. Henry’s presence in this area will be beneficial as we continue to improve our level of service to our customers

Black and white portrait of team member, Austin

Austin Lipham
Service Tech: Southern Region

Austin began working with Viwinco in the Summer of 2022. A Panama City native with a strong service technician background, Austin Joins the team as the first dedicated Viwinco Service Tech in the Southern Territory. Austin’s initial focuses are to continue developing his Viwinco product knowledge and how to troubleshoot issues in the field in addition to installation practices in the southern region.