Warranty Claim Submission Process​

To submit a warranty claim, you must go through the distributor location where you purchased your windows. In most cases, homeowners are not part of the buying process and are unsure of where the windows were purchased from. This can cause some confusion. Follow the steps below to help clarify the process and get your warranty claim processed. 

Step 1: Locate your Warranty Label 

Use the diagram below to help find the exact location of the warranty label. Depending on the style of window, it may need to be opened, or for the glazing bead to be lifted, for the label to be visible. 

The warranty label is one of the most important labels on our windows and doors. It is the product’s license plate and contains valuable information such as order number, manufacturing date, product line, product style, measurements, and the distributor code, which identifies where the window was purchased from.  

Missing Warranty Label

If you cannot locate a warranty label or cannot get to one of the windows, any of the windows from the same order will have the same order number. We would need each order number if you had multiple orders. 

Step 2: Note the Order Number (1), the Distributor Code (2), the Product Line & Style (3 & 4), and the Delivery Date (9) 

The six-digit Order Number (1) and Distributor Code (2) are necessary to identify the distributor’s name and location. 

The Product Line & Style (3 & 4) and Delivery Date (9) information will be utilized in Step 4.  

Step 3: Search our Distributor List for Contact Information 

Using the Order Number (1) and Distributor Code (2) found in Step 2, visit our Distributor List. Scroll down until you see your matching Distributor Code (2). The store listed to the right of the code is where the windows were purchased from. 

CLOSED DISTRIBUTORS

If your Distributor is listed as CLOSED, there should be an alternate location to contact that will handle the warranty claims. If nothing is listed as an alternative, please get in touch with our customer service department via phone at 610-286-8884 

MULTIPLE ORDERS 

If you cannot locate a warranty label or cannot get to one of the windows, any of the windows from the same order will have the same order number. We would need each order number if you had multiple orders. 

Please contact our customer service department if your warranty label is missing or your Distributor is not listed on the Distributor List.  

Step 4: Contact the Distributor 

Once the contact information is found, you can visit or call the distributor and they will submit the warranty claim. For them to process the claim, they will need the following information from Step 2. 

Once this information is delivered to the distributor, they will process the warranty claim. If a service needs to be scheduled, you will be contacted by a Viwinco Service Manager.