Effective Date: 7-30-2024
Privacy Policy
Welcome to Viwinco Windows (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.viwinco.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
Information Collection
1. Personal Data
We may collect personally identifiable information—not limited to what is listed in this document—, such as your name, shipping address, home address, email address, and telephone number, as well as demographic hometown and job titles, that you voluntarily give to us when you submit an online form on our website, place an order, or when you choose to participate in various activities related to the Site, and such as online chat. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using and submitting online forms.
2. Phone Calls
Be aware that phone calls to and from Viwinco may be recorded. By communicating with us via phone, you agree to this recording and consent to the collection, use, and possible sharing of your personal information as described in our Privacy Policy.
3. Employment Applications
Viwinco may advertise job vacancies on our website, enabling you to submit your Personal Information as part of your job application. We gather your Personal Information, contact details, and relevant employment history through online forms and other channels.
4. Warranty Claim Information
When you submit a warranty claim under one of our warranties, Viwinco will collect Personal Information related to your original product purchase. This information is necessary to process your warranty claim and to detect and prevent fraud.
5. Derivative Data
Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
Methods of Information Collection
1. Information You Provide
We collect your information, including Personal Information, through various means. This includes data you enter in online forms, details you provide when purchasing our products or services, information submitted with job applications, entries for sweepstakes, and any other method by which you share your information with us.
2. Analytic Technologies
Viwinco, like many website operators, utilizes analytic and reporting tools to automatically collect certain Personal Information. This includes—but is not limited to—your Internet domain/hostname, IP address, browser type, operating system (e.g., Mac OS, Windows OS, Android OS), clickstream data, and the date and time of your visit. We may aggregate this data to understand how our Sites are used and to enhance their content and functionality.
3. Mobile Applications
If you choose to use our mobile site or install our mobile applications, Viwinco may collect additional data. This can include your geographic location, information about your usage of the mobile app, device type and operating system, unique device identifiers, IP address, and details about the use of mobile coupons during transactions, among other things.
4. Cookies and Tracking Technologies
Viwinco uses cookies, web beacons, tracking pixels, and other tracking technologies on our Sites to help customize your experience and improve our services. These tools collect data on website visitors, track user trends (such as how users interact with the Sites), and remember visitor preferences. Some cookies on our Sites gather data using third-party tools. Viwinco works with third parties to collect certain Personal Information and create activity and trend reports, helping us understand and enhance user experiences.
Most browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, but please note that this may affect the availability and functionality of our Sites. Additionally, you can configure your browser to warn you before accepting cookies, giving you the option to refuse them. However, your personal information is not collected through these tracking technologies.
By using our Sites, you consent to the use of these tracking technologies as described in this Privacy Policy.
Data Sharing and Disclosure
Having accurate information about you enables us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Process your form submissions and send you related information, including service confirmations.
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Respond to your comments, questions, and requests, and provide customer service.
- Communicate with you about products, services, offers, promotions, rewards, and events offered by us and others, and provide news and information we think will be of interest to you.
- Marketing Communications With your consent, or with an opportunity for you to withdraw consent, such as newsletters and surveys.
- Monitor and analyze trends, usage, and activities in connection with our Services.
- Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests.
- Link or combine with information we get from others to help understand your needs and provide you with better service.
Use of Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Transfers We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
User Rights
You have the right to:
- Access, correct, update, or request deletion of your personal information.
- Object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.
- Withdraw your consent at any time if we have collected and processed your personal information with your consent.
- Complain to a data protection authority about our collection and use of your personal information.
Data Retention
We will only retain your personal information for as long as is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Third-Party Links
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this privacy policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy
Contact Information
- Sending an email request to info@viwinco.com
- Sending a letter via the U.S. Mail to:
Website Administrator
Viwinco Inc.
851 Hemlock Road
Morgantown, PA 19543