I have 15 Viwinco windows in my sunroom and 11 of the Tilt mechanisms no longer work. Thanks to Lisa in customer service, my experience with Viwinco Windows was fantastic. (Unfortunately, I did not have the same experience with a different person a few years ago.) Lisa took the time to walk me through the necessary process to have my windows repaired. Without Lisa's help, getting the repair process in motion would have been quite difficult. I HIGHLY recommend her in the as she is thorough, knowledgeable and extremely helpful. Lisa provided stellar service and I am now a very satisfied customer.
Response from the owner: Thank you for taking the time to share your experience. We’re sorry to hear about the issues with your tilt mechanisms, but we’re glad Lisa was able to step in and help guide you through the process. She takes a lot of pride in supporting our customers, and your feedback really means a lot.We also appreciate you pointing out your past experience. That’s not the level of service we aim to provide, and feedback like this helps us continue to improve.If you need anything else as your repairs move forward, please don’t hesitate to reach out. We’re here to help every step of the way.