Homeowners Guide – Viwinco Windows Homeowners Guide - Viwinco Windows
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Homeowners Guide

Thank You for Choosing Viwinco!

Viwinco windows and doors are custom-made to fit the individual needs of our customers. Since 1982, we have taken great pride in manufacturing energy efficient products for residential and commercial applications as a family-owned and operated company. We are excited that you chose Viwinco products for your home and hope they continue to impress for many years to come. 

Below you can find a couple of helpful resources we have created for homeowners. We will continue to add content to this page as it is created to help you with any product, performance or maintenance questions you may have. As a final step, please be sure to register your Viwinco warranty using the link below. This will help to save your order information and will allow us to expedite the warranty process for your products if an issue arises in the future.

Register your Warranty

REGISTER

Helpful Resources

Window Condensation and How to Fix It

Condensation is a popular topic with windows and doors. This article explains why condensation occurs and how to correct it.

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Window Care & Maintenance

Window Care & Maintenance

One of the key benefits of vinyl windows is the minimal maintenance they require. Learn how to keep you windows looking great and functioning well.

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Tips for Winter Prepping Your Windows

As the seasons change, it is important to inspect your windows to make sure they are performing as designed. Here are some quick tips for Winter prepping your windows

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Viwinco Parts

Viwinco Parts Library

One of the key benefits of vinyl windows is the minimal maintenance they require. Learn how to keep you windows looking great and functioning well.

Learn More

Learn about us.

Hear what our Installers have to say about us.

What our Customers Have to Say

Excellent
4.6
The crew came up from Wilmington to help us with a glass door and a couple of windows that the seal had leaked. They were on time, communicated with us throughout the process and did an amazing job!Wonderful service team!
Response from the owner: Thank you, Rob! We appreciate your kind words and are thrilled to hear you had a great experience with our service team. Providing excellent communication and dependable service is always our goal. Thank you for choosing Viwinco!
This review is strictly pertaining to our warranty experience so far in a less than three year old house. We aren’t thrilled with the finish and quality of the frames and glass from the factory, particularly since we went with majority impact glass for a premium price.Our warranty representative, Mike was very attentive to our warranty issues and made sure they were addressed. On site, Cole, Clayton, Tyler, and Andrew communicated perfectly, were exceptionally responsive, and were respectful of our home as well as our time. They were all very professional. Thanks guys!
Response from the owner: Hey Shane, Thank you for the detailed review. We are sorry to hear that the finish and quality did not meet expectations, but are happy to hear that the team was able to address your warranty issues in a professional manner, providing a good service experience. If there is anything else that comes up, please feel free to reach back out to our team. Thanks again!
Exceptional experience with Michael and his installation team. They were extremely informative and provided wonderful customer service from start to finish. The communication was great and the work was perfect. I highly reccomend this company and especially Michael, Cole and Andrew- they are an awesome team!
Response from the owner: Hey Tracy, Thank you for the great review! We are glad to hear that Michael, Cole and Andrew provided a good service experience. If anything else comes up, please let us know. Thank you!
I needed some replacement parts for newly installed windows and my request was handled very quickly and professionally by Lisa (Case # 35664), in the customer care department. She was a pleasure to work with!
Response from the owner: Hey Andrew, Thank you for the review! We are glad to hear that Lisa was able to help you get the replacement parts you needed. If anything else comes up, please feel free to reach back out. Thanks again!
My builder forgot to add the adjustment roller cover on my sliding doors. I was afraid the adjustment screws would get rusty so I contacted Viwinco to see if I could buy replacements. Lisa at customer service replied very quickly and determined that the parts were still under warranty and mailed out new ones. Really appreciate the great customer service
Response from the owner: Hey Margaret, Thank you for the great review. We are happy to hear that Lisa was able to help you out with some covers. Let us know if anything else comes up and we will be happy to assist. Thanks again!
I reached out through the website because I needed hardware for two of my windows under the lifetime warranty. Lisa in customer service responded within an hour. She was professional and courteous, and communicated very clearly to me where to find the warranty info on the window in order to place the order. Once she placed the order she emailed me back the eta and detailed instructions on how to replace the part. Excellent customer service.
Response from the owner: Hi Stacey, Thank you so much for your kind words! We're so glad Lisa was able to help make the warranty process quick and easy. We'll be sure to share your feedback with her. We truly appreciate you choosing Viwinco!
Called Viwico about a seal failure on a casement window. Was assisted by Lisa who guided me through the warranty process. She answered all my questions and was extremely helpful and pleasant through the process. Outstanding Customer Service! Thank you Lisa!
Response from the owner: Hi Joe, Thank you for your wonderful review! We're so glad Lisa was able to guide you through the warranty process and answer all of your questions. We'll be sure to share your kind words with her. Thank you for choosing Viwinco!
Ethan and Matt from Viwinco Windows replaced a window that was damaged during a hurricane. What an amazing duo! They were professional, courteous and so approachable! Upon completion, I checked out their work and was pleasantly impressed! Not only was the window installed perfectly, they reattached my security system for the window, cleaned the window AND returned my furniture to the area! Wow! Totally satisfied with this company!
Response from the owner: Hey Anne, Thank you for the great review! We are happy to hear that the team was able to assist you with your damaged window. If any other issues come up, please let us know. Thank you again!
I had a great experience with their service department. A few of my windows needed to be replaced. Michael Clark was extremely knowledgeable, responsive, and helped me with the warranty request and scheduling my service appointments. The installer that came was timely and professional. Very happy we have these windows and truly believe they stand by their products.
Response from the owner: Hey Nicole, thank you for the great review! We are glad to hear that Michael and the service team were able to assist you. If anything else comes up, please feel free to reach back out. Thank you!
Emailed the customer service inbox regarding a key issue with my slider and it was promptly responded to by Lisa. From some research it appeared my contractor had incorrectly ordered my door but Lisa was fantastic over a few email exchanges and quickly resolved my issue. Thanks again Lisa.
Response from the owner: Hey Mike, We are glad to hear that Lisa was able to assist you. if any additional questions come up, please feel free to reach back out. Thank you!
I emailed Viwinko this morning with my issue and I received a call immediately from Hailey. She was very accommodating with our issue and followed up with an email letting me know what to expect next. Thank you for being so good at customer service. It’s hard to find these days.
Response from the owner: Hey Holly, We are happy to hear that Hailey was able to provide some quick support! if any additional issues come up, please feel free to reach back out. Thank you.
Thank you Lisa from customer care, literally had a couple minor warrantee issues that she helped guide me through the process to claim and same day they are sending to me the replacements. Super easy, great customer service team and means a ton!!
Response from the owner: Thank you for the great review Anthony! We are happy to hear that Lisa was able to assist you. if any other issues come up, please feel free to reach back out. Thanks again!
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Blogs

Frequently updated, our blogs contain the latest information about Viwinco and our products.

How-To’s

Our how-tos include simple steps to maintain, clean, and repair your new windows.

Project Gallery

For inspiration on styling windows to best suit your home.

Warranty

When the unexpected occurs, we got your back. Read about our warranty here.

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