Wayne & Susan’s Experience with Viwinco & Hometown Contractors
When homeowners Wayne and Susan decided that it was time to replace the windows in their spacious brick villa, they weren’t just looking to replace their windows, they were looking for a meaningful upgrade. Their family home sits besides a golf-course and tree-lined fairways, making a wind and impact–resistant product a critical choice. After tediously searching for the right contractor, they selected Blue Label Master Installer Hometown Contractors to install Viwinco’s OceanView Impact Resistant Windows.
Built for Coastal Living
Designed for strength, performance, and peace of mind, Viwinco’s OceanView Impact Windows are engineered to withstand the toughest coastal conditions. Each window features heavy-duty vinyl frames, laminated impact-resistant glass, and a reinforced PVB interlayer that protects against flying debris and high wind pressure. Durability is only part of the story, homeowners like Wayne and Susan also appreciate the everyday comforts and lesser-known benefits that come with choosing our OceanView line.
First Call to Install
For Wayne and Susan, the difference between a good contractor and a great one is simple: communication, and dependability. From the first phone call, Hometown Contractors set themselves apart without flashy promises, only consistent follow-through.
``Everything they said they were going to do, they did, when they said they're going to call, they called. When they said they'd show up, they showed up.``
This reliability continued throughout the project. From measurements, to Viwinco manufacturing, to installation, each step was clearly communicated. Wayne and Susan never had to worry about what stage the job was in, updates came regularly and they always knew what to expect next.
“They constantly called us, kept us updated where the product was. We’d get an email saying that the measurements had gone to manufacturing. We felt very well informed.”
This level of transparency gave Wayne and Susan complete confidence in the team handling their home. Once their OceanView Impact Resistant products were installed, the benefits went beyond what they’d originally expected.
Unexpected Benefits
Once Wayne & Susan’s OceanView windows were installed, they quickly found advantages they didn’t anticipate. Beyond the durability and storm protection, their new impact-resistant windows offered noticeable everyday comforts that immediately elevated their living space.
One of the first changes they noticed was how dramatically the windows improved the acoustics inside of their home. What was once an echo-prone, open living space became quieter and more inviting after the installation.
``The sound alone in the house used to be very echoey—it just feels comfortable now.”
Another benefit that quickly rose to the top of their favorites was the built in-UV protection. While they expected better energy performance, they didn’t anticipate how much the UV filtering would enhance comfort and protect their skin, and furnishings from long-term sun exposure.
The final feature to stand out came the first time the homeowners needed to clean. Our double and single-hung windows come with our patented Tilt-n-Lock technology, which allows homeowners like Susan to easily tilt the bottom sash in with one hand from inside the home. No stepping outside, no reaching, no hassle.
``One of the features that I like is never having to worry about going outside to clean my window, I can clean it from the inside.``
A Home Upgrade Worth Repeating
These everyday advantages, comfort, protection, and eae are what ultimately solidified their confidence in both the product, and the installation team. Now, thrilled with their results, Wayne and Susan are already planning the next steps for their home— replacement with Viwinco, and installation from Hometown.
If you’re considering a project of your own, explore our Blue Label Preferred Installer Program to find trusted, certified installation professionals near you to deliver the same level of care and craftsmanship that Wayne and Susan experienced.
